FAQ

FAQ

Frequently Asked Questions

What are your procedures on waiting time and how much is the waiting time charge?
Our grace period is defined as fifteen (15) minutes beyond the scheduled pick up time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in fifteen (15) minute increments.

LVB is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.

LVB does not monitor private flights; therefore, wait time will be charged a incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.

LVB does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.

Should I tip my chauffeur?
Yes, if the client is pleased with the service they received. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.

What is the method of payment that LVB accepts?

A credit card is required at the time of booking reservations.  We accept (Visa, MasterCard, AMEX and Discover).

When will my credit card be charged?

A pre-authorization of your card is done 24 hours in advance of your pickup time. LVB Limousine will charge your card after the reservation has been completed within 24 to 48 hours.

How can I obtain a receipt for my charges?

We can provide receipts for charges following service in the form of email or fax. If you have a profile or account set up with us, for your convenience we can automate this process and send a receipt automatically by email when the final charges have been billed. If you have not received your receipt in a timely manner, contact any of our reservation agents and they will email you a receipt while you are on the phone. You may also request a receipt via email at info@luxuryvanbus.com

Do you offer corporate or personal Open Accounts?

Yes we do. Contact our Sales Department to request an application (212) 671-2915

How far in advance should I make my reservation?

We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.

I am traveling with an infant. Are there car seats available?

Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, LVB has a limited amount of car seats or booster seats available. Check with your reservation agent at the time of booking for availability. There is a $20.00 charge per seat request.